Celebrating 20 Years
- Email: mark@learnaustralia.com
- Call: 1800 914 117
Study in Australia Future Unlimited Pty Ltd ABN 97 105 995 613 trading as Learn Australia
Study in Australia Future Unlimited Pty Ltd and its related entities (referred to as Learn Australia, we or our) are committed to protecting your Personal Information in accordance with the Australian Privacy Principles (APPs) as set out in the Privacy Act 1988 (Cth) (Privacy Act).
This Privacy Policy describes how Learn Australia collects, holds, and uses Personal Information that is covered by the Privacy Act. It is not intended to cover categories of Personal Information that are not covered by the Privacy Act. If you wish to make any inquiries regarding this Privacy Policy, you should contact Learn Australia in any of the ways specified in clause 14.
Learn Australia may, from time to time, review and update this Privacy Policy, including considering new laws, regulations, and technology. All Personal Information held by Learn Australia will be governed by our most recent Privacy Policy, posted on our website (www.learnaustralia.com.au) (Website). Our most recent Privacy Policy will apply to our collection, use, and disclosure of Personal Information.
1. What information is covered by the Privacy Act?
"Personal Information" is information or an opinion about an identified individual, or an individual who is reasonably identifiable, whether the information is true or not, and whether recorded in a material form or not. "Sensitive Information" is Personal Information about an individual that includes health information, genetic information, biometric information or templates, or Personal Information that is also information or an opinion about an individual's race or ethnicity, their religious, political or philosophical beliefs, opinions, or affiliations, their sexual orientation, or criminal record.
2. What information do we collect and hold?
Learn Australia may collect and hold Personal Information about you, such as your name, gender, date of birth, contact details (including your address, phone number, and email address, whether personal or for work), level of education, financial information, billing or payment details, bank account details, tax file number, products and services information, and preferences. Learn Australia does not collect Sensitive Information, and we will only collect such information with your consent if it is reasonably necessary for one or more of our functions or activities.
3. Why do we collect Personal Information?
Learn Australia collects Personal Information from customers, employees, contractors, and other individuals that is reasonably necessary for one or more of our functions or activities, including: in order to allow us to conduct our business functions, to meet any regulatory requirements that apply to our business, to market and sell our products and services, and to conduct employee-related activities. You have the option to deal with us anonymously or by using a pseudonym. However, you acknowledge that where this is impractical (for example, when you contract with us) or where the law or a court order provides otherwise, we are not required to provide these options to you. If you opt to deal with us anonymously or by using a pseudonym, we may not be able to provide you with requested information, products, or services unless you provide us with a valid email address. If you choose not to provide your Personal Information to Learn Australia or choose to deal with us anonymously or by using a pseudonym, we may not be able to undertake certain activities for you, including providing you with requested information, products, or services.
4. When and how do we collect Personal Information?
Learn Australia collects Personal Information directly from you when you: visit our Website, use our online services or purchase products from us, request information about us or our products or services, provide feedback, respond to a survey, change your content or email preferences, enter into an agreement or contract with us, fill in a form on our Website (including an enquiry form or a registration form to register as a user on our Website), fill in a form or request that we forward your information to a third-party service or course provider, become an employee of Learn Australia, or contact us by telephone, facsimile, email, post or in person. Learn Australia may also collect Personal Information about you via third parties including from our course providers, training providers, Registered Training Organisations (RTOs), and other third-party service providers. Learn Australia may also collect de-identified Personal Information from third parties, including from our course providers, training providers, and RTOs. De-identified information means that all personal identifiers such as a person's name, contact details, date of birth, or other characteristics that enable identification of an individual have been removed. In some circumstances, we may receive Personal Information that we have not requested. If this occurs, we will comply with our obligations under the Privacy Act. You acknowledge that we may de-identify and/or destroy this information unless we are required to keep it by law.
5. Information collected via our Website
Learn Australia will not collect any Personal Information about users of our Website except when they knowingly provide it or as otherwise described below. For example, Learn Australia may collect Personal Information from users of the Website when they: complete an online form, including an enquiry form or registering to receive updates, promotional material, or other information; and/or otherwise correspond with Learn Australia.
Aggregate and Click Stream Data – When you visit and browse our Website, our Website host may collect Personal Information and non-personal information or data in aggregate form for statistical, reporting, and maintenance purposes. Subject to clause 7.4, the Personal Information collected by our Website host will not be used to identify you. The information may include:
Learn Australia's Website host uses this information to administer and improve the performance of our Website, including to measure and analyze internet usage across our Website and to assist us with the diagnosis of and to provide support for any issues with our Website or services.
Cookies – Cookies are small text files that are transferred to a user's computer hard drive by a website for the purpose of storing information about a user's identity, browser type, or website visiting patterns. If you access our Website, a cookie is downloaded onto your computer's hard drive when you first log on to our Website. You can adjust your internet browser to disable cookies; however, Learn Australia may not be able to provide you with all the service or functionality you require on our Website if you choose to do so.
Web Beacons – Web beacons are images that originate from a third-party site to track visitor activities. Learn Australia may use web beacons to collect aggregate data and provides this information to our Website host to administer and improve the performance of our Website.
Advertising – We use Google and/or other third-party service providers to serve ads on our behalf across the Internet and sometimes on our Website. They may collect anonymous information about your visits to our Website (not including your name, address, email address, or telephone number), and your interaction with our products and services. They may also use information about your visits to the Website and other websites.
6. How Learn Australia uses the Personal Information it collects about you
Learn Australia utilises the Personal Information it gathers about you for our business functions and activities, which may encompass the following:
Learn Australia may employ your Personal Information for a secondary purpose if that secondary purpose is related to the purposes outlined in this clause, if we have your consent, or if it is otherwise provided for under the Privacy Act.
Direct Marketing – Learn Australia may employ your Personal Information to provide you with direct marketing materials if you would reasonably expect us to do so or if you consent to receiving direct marketing materials. We will seek your consent to provide you with direct marketing materials if we have obtained your Personal Information from a third party. Direct marketing material may include promotional material about Learn Australia or the products or services offered by Learn Australia. You have the option to opt out of receiving direct marketing material by contacting us through any of the methods specified in the direct marketing materials or as outlined in clause 14. In general, we will collect and use your Personal Information in accordance with this Privacy Policy. If we collect or use Personal Information in ways other than as stated in this Privacy Policy, we will ensure that we do so in compliance with the Privacy Act.
7. Who do we disclose your Personal Information to?
Depending on your relationship with Learn Australia, we may disclose your Personal Information to shareholders, officers, and employees of Learn Australia, other businesses within our group of companies, service providers who assist us in our business operations (including parties engaged to provide goods or services on our behalf or those connected with or involved in our relationship with you, such as course providers, training providers, or RTOs), parties involved in the purchase or sale of any of our businesses, other third parties, or as required by law. Learn Australia may also disclose your Personal Information to our Website host or service providers in specific limited circumstances, such as when our Website experiences a technical issue or to ensure its effective and secure operation. If we do share your Personal Information with a service provider, we would only do so if that party has agreed to adhere to our privacy standards as described in this Privacy Policy. We may also share non-personal, de-identified, and aggregated information for research or promotional purposes or to improve our services. Unless otherwise specified in this Privacy Policy, Learn Australia or Learn Australia's Website host will not disclose any of your Personal Information to any other organisation unless the disclosure is required by law, is otherwise permitted by the Privacy Act, or is with your consent.
8. Disclosure of your Personal Information overseas
Learn Australia does not presently disclose Personal Information outside of Australia.
9. Employee Records
Employee records are generally not subject to the Privacy Act. Therefore, this Privacy Policy may not be applicable to the handling of employee-related information. Please contact us directly for information regarding our practices for handling employee information.
10. Storage and security of Personal Information held by Learn Australia
Learn Australia will take reasonable measures to safeguard your Personal Information against misuse, interference, loss, unauthorized access, modification, or disclosure. Learn Australia strives to maintain the security and accuracy of your Personal Information. We will comply with our obligations under the Privacy Act concerning any Personal Information we handle, including information stored on Learn Australia's computer systems. Hard copies of Personal Information held by Learn Australia are securely stored on our premises and are only disclosed or used for the purposes outlined in this Privacy Policy.
11. Updating and correcting your Personal Information
We will make reasonable efforts to ensure that the Personal Information we possess is accurate, up-to-date, and complete. You can update your Personal Information at any time by contacting Learn Australia through the methods specified in clause 14, or if you are a registered Learn Australia user, by logging in and updating your profile. Learn Australia appreciates any changes to your Personal Information to maintain accurate records.
12. How long will Learn Australia keep your Personal Information?
We will retain your Personal Information only for as long as necessary for our business purposes and as required by Australian law. Once we no longer require your Personal Information as stated in clause 12.1, we will take appropriate steps to destroy or de-identify it. If you wish to have your Personal Information destroyed or de-identified, please inform us, and we will take reasonable measures to do so (unless we are legally obligated, or it is necessary for legal, auditing, internal risk management reasons, or as otherwise mandated by law).
13. Finding out what Personal Information Learn Australia holds about you
You have the right to access the Personal Information that Learn Australia holds about you. If you request access to your Personal Information, we will grant your request unless providing such access would unreasonably impact the privacy of others or is prohibited under Australian Privacy Principles or other applicable laws. If we deny your request for access to your Personal Information, we will provide you with written explanations for the refusal. To request access, please contact Learn Australia using any of the methods specified in clause 14.
14. How to contact us and for more information
If you believe that your privacy has been violated or that Learn Australia has acted in a manner inconsistent with this Privacy Policy, the Australian Privacy Principles, an approved Privacy Code, or any other concerns, complaints, or inquiries related to this Privacy Policy, please get in touch with us using any of the following methods:
Email: enquiry@learnaustralia.com.au
For more information about the Australian Privacy Principles and your rights under the applicable privacy principles, you can visit the Office of the Information Commissioner's website. The Information Commissioner can be contacted at www.oaic.gov.au (email – enquiries@oaic.gov.au).